Customer Information

Essential information for customers about our services

If you are an IBO and your customer has any questions, please ask your customer to contact us directly. Due to legal obligations, we can only provide answers to the customer who the contract is with. Thank you.


If you are a JOi customer and have any questions, please click on the JOi Customer chat button.
JOi Customer Chat
JOi Multiplay

✓ contact JOi 7 days a week between 8:00 and 00:00 for free by calling 800622172 
✓ send regular mail to: Avenida de la Vega, 15, 28108 Alcobendas (Madrid)

*IBOs should not contact JOi Multiplay Customer Service under any circumstances,
this number is only for Customers. The Customer Service will only provide information to the owner of the contract.

IBO Back Office

Secure and private website for ACN Independent Business Owners.

If you are an existing Independent Business Owner, the majority of your questions can be answered by accessing IBO Back Office, the convenient, online portal available 24 hours a day, 7 days a week.

IBO Community

Gain knowledge. Ask questions. Share ideas.

Check out our 24/7 online community. In it you can find answers to your questions as well as the possibility to interact with other IBOs in Europe and share your experience with them.

To grow your business, it is vital to use ACN’s wide range of business tools.




Postal address
(ordinary and certified mail)

ACN Marketing y Servicios de Telecomunicaciones España, S.L.

Calle Suero de Quiñones 34-36, 1P,

28002 Madrid,